The term ‘Artisso’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Artisso Ltd., 145 Chiltern Rd, Dunstable, Bedfordshire, LU6 1EU. Our company registration number is 11365703. We are registered in England.
The term ‘you’ refers to the user or viewer of our website. This page tells you the terms and conditions on which we supply any of the products (‘Products’) listed on our website artisso.co.uk. By ordering any of our Products and services you agree to be bound by these terms and conditions. By placing an order through our site, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.
Place the product(s) you wish to order in your shopping cart by clicking on the “Add to Cart” button located next to the product image. When you’re ready to complete your order, click “Checkout” from within your cart and follow the instructions.
We are committed to protecting your privacy. When you enter your credit card number on our order forms, we encrypt that information using secure socket layer technology (SSL) and we store your credit card number in encrypted form for a limited amount of time, and our employees do not have access to this information. We do not store PIN data or security codes.
Your order will be completed by the delivery date set out in the order confirmation or, if no delivery date is specified, then within 30 days of the date of the order confirmation, unless there are exceptional circumstances.
We reserve the right to refuse or cancel any order. In such event, your sole recourse shall be the return of amounts paid by you related to such order (if any).
Price and payment
Ownership of the product(s) will only pass to you when we receive full payment of all sums due in respect of the products. We accept all major credit cards, including Visa/Visa Electron, Mastercard/Eurocard and American Express. We also accept PayPal.
The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.
Notwithstanding the product prices shown on the website, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items shown on the website may be mispriced as a result of price changes that are implemented at or about the time of your visit to the website.
However, we do not charge your credit card until after your order has entered the shipping process. If an item’s correct price is higher than our stated price, your sole recourse is cancellation of your order.
We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an order confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognized by you as an error.
Rights to cancel
You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of 7 working days, beginning on the day after you receive the goods.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. Once you have canceled the contract you must immediately send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective).
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.
If we shipped you the wrong item or your item arrives damaged, simply email us a digital photo of the damaged or incorrect item and the shipping container to [email protected] Please include in the body of the email: your order number, the shipping ID or item number, a brief description of the reason for the return, and tell us whether you are seeking a replacement or a refund. Please send your request within 30 days of receipt.
If your items arrived in good condition but you have changed your mind, you can also return your item within 30 days of receipt and receive a refund for the price of the product. However, in this case, you are obligated to bear the direct cost of returning the goods. We strongly encourage you to return your item via a trackable method. Refund of ‘returned Products’ lost in transit will not be considered unless proof of posting is supplied.
Your request will be processed within 48 hours and you will receive an email letting you know your replacement is under production or your refund is being processed.
To return an item, please pack them in the original tube or box and include the completed Return Instructions form located on the back of the Packing List included with your order. You may also inform us of your intent to return an item via letter by post, fax, or e-mail. Please include your name, postal address, email address, telephone numbers, as well as your order number, the shipping ID and/or item number. We encourage you to include a brief description of the reason for the return.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We attempt to describe our products offered as accurately as possible. However, we do not warrant that product descriptions or other content of the website are 100% accurate, complete, reliable, current or error-free. You should also be aware that the colours and appearance of images, mounts and frames may vary from the way they appear on the screen. Also print sizes can vary.
If a product offered by us and purchased by you is not as described, your sole remedy is to return it in unused condition for a conforming replacement, refund or credit.
The images and designs used on the Artisso website are either the property of Artisso or their respective copyright owners, or are in Public Domain i.e. the term of copyright has expired, or no evidence has been found that copyright restrictions apply.
Artworks still protected by copyright are used by Artisso pursuant to express authorisation from copyright owners or their agents. We make every effort to respect the copyright of the museums, galleries and other public collections who provide us with images of the artworks featured on the Artisso website. We also make every effort to respect any copyright in the artworks and accompanying information.
Artisso undertakes to remove images if requested to do so by copyright holders. If you hold rights in an image on artisso.co.uk and do not agree with its reproduction, you can request the image’s removal by writing to: [email protected] and stating the following information in your message:
- Your name, email address and phone number;
- The website address where you found the work;
- The nature of the complaint;
- A statement that you are the copyright holder or are authorised to act on behalf of the rights holder.
Artisso will endeavour to respond to your initial message within 5 working days and will aim to process any approved takedown requests within a further two working days.
While we make every effort to ensure the accuracy of the information and copyright of material on this website, any and all liability which might arise from your use of and reliance on the content displayed on our website is excluded.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. We will contact you by e-mail. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
A waiver by us of any default will not constitute a waiver of any subsequent default.
No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.
We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.
Each of us agrees that our only liability in respect of those representations and warranties that are set out in this Agreement (whether made innocently or negligently) will be for breach of contract.
Nothing in this clause limits or excludes any liability for fraud or fraudulent misrepresentation.
Changes to this agreement
We have the right to revise and amend these terms and conditions from time to time.
You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the order confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within 7 working days of collection by you of the Items).
Law and Jurisdiction
Artisso Ltd is a company registered in England, and every sale shall be deemed to be performed in England.
Contracts for the purchase of products through our website and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law.
Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
Misuse of our site
Artisso reserves the right to suspend or terminate any members account or open orders which are, or appear to us in our absolute discretion, to be, in breach of any of the provisions of this agreement.